Frequently Asked Questions
Q. Does AULSuperStore deliver groceries to my area?
A. AULSuperStore ships to all 48 contiguous states. Sorry we do not service Alaska or Hawaii, nor do we deliver to PO Boxes.
Q. Does AULSuperStore deliver to APO or FPO Addresses?
A. Yes, we are happy to announce that AULSuperStore.com is now able to ship to all APO and FPO addresses. Simply choose AA, AE or AP from the drop down menu when choosing the desired delivery state. West coast military addressed orders with zip codes begining with 8 or 9 will require an additional service fee.
Q. How will my order arrive?
A. AULSuperStore is proud to offer the fast and reliable service of UPS Ground transportation. APO and FPO orders are shipped via the United States Postal Service.
Q. Does UPS operate on all holidays?
A. UPS does not make deliveries on the following holidays: New Years Eve, New Years Day, Memorial Day, Independence Day, Thanksgiving Day, Day after Thanksgiving, Labor Day, and Christmas Day. Any deliveries scheduled to be made on days of Holiday observance, will be rescheduled for delivery on the following business day.
Q. How long does it take to deliver my order?
A. Delivery takes 1 to 5 business days once your order is processed. Delivery time depends on what part of the country you are shipping to. To determine the amount of days for delivery click here. Please note UPS does not make deliveries on Saturdays or Sundays.
Q. Does AULSuperStore carry perishable foods such as dairy or produce?
A. Unfortunately, we do not carry any meats, dairy, produce or frozen foods due to the very high cost of shipping refrigerated items. We do however have substitutes for many of these categories.
Q. I need a list of the products AULSuperStore carries. Where can I obtain one?
A. A printable inventory list is available by clicking on the following link. Price List. Please note, we are constantly updating this inventory list sheet, however, prices listed on this list may be slightly different than prices on our website. Please refer back to our website for updated prices.
Q. What is a unit and a case?
A. A unit is one of that item (1 can, 1 box) and a case is a full case of that item for people who prefer to buy in bulk.
Q. How much will I be charged for shipping?
A. AULSuperStore charges a shipping fee according to a discounted rate chart provided by UPS. The shipping fee will be determined by the weight of the package and the delivery destination. Shipping fees are calculated upon checkout.
Q. Can I see how much I will be charged for shipping prior to paying for the order?
A. Yes, shipping charges will be displayed prior to entering your payment method.
Q. Do I need to login to browse or begin shopping?
A. You are not required to login to start shopping. However we do recommend you register so you can login at a later time and be able to view your previous orders, order status and tracking number.
Q. Does AULSuperStore.com accept the EBT food stamp card?
A. Unfortunately at the time we do not accept the EBT food stamp card as a form of payment.
Q. What forms of payment does AULSuperStore.com accept?
A. AULSuperStore.com accepts MasterCard, Visa, and Discover. Cashier's checks, bank checks and money orders are also accepted, however payment must be received prior to shipping out product. Sorry, no COD’s or personal checks are accepted at this time.
Q. Does AULSuperStore.com save my credit card information?
A. For your protection, the credit card information provided is used only at the time of checkout and will not be stored in our database.
Q. Will I receive a confirmation of my order?
A. Yes, every order processed will receive an email confirmation containing your order information. Once your order is shipped out you will receive a second email containing the tracking number, number of packages and date of delivery. Registered customers will also be able to access their order information and status online.
Q. Can I place an order by phone?
A. Yes, for your convenience you may also order by calling our toll free number at 1-800-791-2114 between the hours of 10:00 AM to 5:30 PM on Monday thru Thursday, 10:00 AM to 5:00 PM on Friday.
Q. What are AULSuperStore’s business hours?
A. Orders can be placed online 24 hours a day, 7 days a week. You can reach a live customer service representative:
Monday thru Thursday 10:00 am to 5:30 pm (est)
Fridays 10:00 am to 5:00 pm (est)
Any orders placed after 2:30 pm, will be processed on the following business day.
Disclaimer. An additional shipping service charge may apply if your package is redirected, an address is incomplete or a correction is required after the order has been shipped out. AULSuperStore.com is not responsible for shipping charges for packages returned due to missing information.
Terms of Shipping, Purchasing and Returns
